Please read the following terms and conditions very carefully as your use of service and purchase of products is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).By accessing this website and using any of our services or purchasing any of the products/placing any order you agree that you have read, understood and are bound by the Terms.In these Terms, references to “you”, “User” shall mean the end user accessingwww.starseedfoods.com “Website”, its contents and using the Services offered through the Website. “Service Providers” mean independent third party service providers, and “Company”, “we”, “us” and “our” shall mean Starseed International Private Limited, “Starseed” its franchisor, affiliates and partners.We reserve the right to change the terms and conditions of these Terms from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

  1. Sale of Products: In accordance with these Terms, You may purchase certain Products from us which have been listed on our Website at the prices listed based on the availability. The Products may be ordered through the Website, paid for and delivered to your mentioned address.

 All products listed on our website are genuine.

  1. Pricing and Information: All prices listed on our website are in Indian National Rupees and are inclusive of taxes.

The prices listed on our website may change from time to time. No discounts or reduction in prices other than what is mentioned on the website will be applicable.

In the event that any of the products have been under-priced or incorrectly priced and an order has been placed by you, we reserve the right to cancel the order. We will have the payment refunded to you.

All photographs of the products are merely for representation purposes. Actual products may vary from the photographic representations. Please read the product description on information on specifications such as weight, cost, ingredients etc.

  1. Placing your Order:You can place an order on our website for any of the listed products at the prices which have been mentioned.

By placing an order you confirm that you are over 18 years of age and can legally enter into a contract including the contract for the purchase of the goods.

By placing an order you confirm that the credit/debit card or bank information belongs to you and you are authorized to make such a payment.

In order to place an order you have to register your email address with us and create an account. Even if you haven’t created an account you will have to provide us with your email address at the time of placing the final order.

By placing an order on our website you have made an offer to purchase the products listed on our website

  1. Payment: We use a third party reliable payment gateway. All payments will be processed by the payment gateway provider.

We do not store or save your credit card/debit card/mobile wallet or banking information in any manner.

If there are any errors in a transaction made through the gateway we will do our best to rectify the error. If a payment has been deducted but the order has not been confirmed, the deducted amount will be credited to your account between 7 to 10 business days.

If there has been an error in the transaction or it has failed, please contact us at our general email id and we will assist you to rectify the error.

  1. Shipment and Delivery: Once an order has been placed on our website, and the payment has been received we will ship the selected products to the address mentioned by you in the checkout page.

Please ensure that the correct address details have been mentioned when you register/checkout as we will not be liable for any delivery issues if the address that you have mentioned is incorrect or unattended to.

In general shipment of the purchased products will take between 5 to 8 business days.

We will send you an email confirmation when we have been notified that the products have been delivered to the addressed mentioned in the order form.

All ownership title and risk in the products transfers to you immediately upon delivery of the products at the address that you have mentioned while placing the order.

  1. Cancellations:

If an order has been placed and needs to be cancelled prior to the shipment of the products we will be able to cancel an order. Starseed has the full right to decide whether an order has been processed and shipped or not

Once the products have been shipped from our warehouse no requests for cancellation will be entertained.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

  1. Exchanges and Refunds:

Products once sold and delivered will not be exchanged or returned except in the following circumstances

  1. You have received products which are different from that which you have ordered.
  2. If the product that you have received was delivered to you in a damaged state. Upon received of the product in a damaged state, you will need to provide photographic evidence of the damage immediately upon receipt. Starseed will have the ltimate authority to review the information and decide if the product was damaged in transit of after receipt. Please note that this if you were not available at the address of delivery and if the products were left with a designated person or neighbour or guard, we will not be responsible for any claims of damage.

8. Communication

When you visit the Website and place orders,you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you submit your phone number along with your shipping address or to request our call back, you consent to receive calls on that number for communication related to your order/request and other site related communication.

  1. Usage Restrictions

You shall not use the Website for any of the following purposes:

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorised access to other computer / network systems.
  4. Interfering with any other person’s use or enjoyment of the Website.
  5. Breaching any applicable laws.
  6. Interfering or disrupting networks or websites connected to the Website.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You are also prohibited from:

  1. violating or attempting to violate the integrity or security of the Website or its content;
  2. intentionally submitting on the Website any incomplete, false or inaccurate information;
  3. making any unsolicited communications to other users of the Website;
  4. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
  5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
  6. copying or duplicating in any manner any of the content on the Website or other information available from the Website;
  7. framing or hotlinking or deeplinking any content on the Website.

 

  1. Ownership of Rights:

Copyright: Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of the Company. All information displayed, transmitted or carried on the Website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of the some of the content on the Website may be owned by the third parties. This site is designed, updated and maintained by Starseed or its licensors. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Website.

Trademarks: The products, listed on our website contain trademarks, which include words, logos, phrases and packaging. Starseed is our trademark. Every other trademark belongs to their respective owners. We do not claim any rights over the trademarks of the products listed on our website.

If you do find a product that infringes your intellectual property, please provide us with relevant details and we will take appropriate action. You can send us your details and the instances of infringement to the following email address:   customercare@starseedfoods.com

 

  1. Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Starseed in respect of the Website. You further consent that the terms and contents of such Privacy Policy are acceptable to you.

  1. Warranty

Respective Manufacturers: All warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should be made either directly to the manufacturer.

  1. Indemnification

You agree to indemnify, defend and hold harmless Starseed from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Starseed that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

  1. Disclaimer

The Website is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Website.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of these Terms.

To the fullest extent permitted under applicable law, Starseed or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or these Terms.

Without prejudice to the generality of the section above, the total liability of Starseed to you for all liabilities arising out of theseTerms be it in contract is limited to the value of the product ordered by you.

Starseed,its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, link statics or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted.

Starseed further disclaims that the products listed on the website are not medicated and intended for diagnostic or therapeutic purposes. Starseed does not make any warranty on the effect, or efficiency of the products.

Consequently, we assume no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website.

  1. Waiver

If you breach the conditions mentioned in these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  1. Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Amritsar, Punjab, India.

  1. Notices:

You can contact us for any questions or these Terms at the following email address: customercare@starseedfoods.com